Shipping Policy

Shipping Locations

We currently ship only to mainland United Kingdom addresses.

At this time, we do not offer shipping to Northern Ireland, the Channel Islands, the Isle of Man, or international destinations.

Processing Time

Orders are processed once payment has been successfully received and verified. Processing times may vary during periods of high demand, promotional events, or public holidays.

We aim to process all orders as quickly as possible and will notify customers if there are any significant delays.

Delivery Time

Our standard delivery timeframe is 14-21 business days from the date an order is placed.

Business days are Monday to Friday and exclude weekends and public holidays.

While we strive to deliver within the estimated timeframe, delivery dates are estimates only and are not guaranteed. Delays may occasionally occur due to factors outside our reasonable control, including courier disruptions, adverse weather conditions or peak seasonal demand.

Shipping Charges

Shipping charges, where applicable, will be displayed at checkout before payment is completed.

Shipping Confirmation

Once your order has been dispatched, you may receive a shipping confirmation email. Tracking information will be provided where available.

Delivery Information

Please ensure your delivery address is accurate and complete when placing your order. We cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If an order is returned to us due to an incorrect address or unsuccessful delivery attempts, additional delivery charges may apply before the order can be resent.

Lost, Delayed or Damaged Deliveries

If your order has not arrived within the expected timeframe or arrives damaged, please contact our customer support team as soon as possible. We will work with the relevant courier to investigate the issue and provide an appropriate resolution.