Privacy Policy

Effective Date: 27/07/2026

McKlords Ltd ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Data Controller

For the purposes of UK data protection law, McKlords Ltd is the data controller responsible for your personal information.

Information We Collect

We may collect:

  • Name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Payment information (processed securely through our payment providers)
  • Order history
  • IP address
  • Browser type and device information
  • Website usage data collected through cookies and analytics tools

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Deliver products and services
  • Process payments securely
  • Provide customer support
  • Communicate regarding orders and enquiries
  • Improve our website, products and services
  • Prevent fraud and protect our business
  • Comply with legal and regulatory obligations

Where you have provided your consent, we may also send marketing communications regarding products, promotions and company updates. You may unsubscribe at any time.

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Performance of a contract
  • Compliance with a legal obligation
  • Legitimate business interests
  • Consent, where required by law

Payment Security

We do not store payment card details. All payments are processed securely through trusted third-party payment providers using encrypted connections and industry-standard security measures.

Sharing Your Information

We may share your information where necessary to operate our business, including with:

  • Payment service providers
  • Delivery and courier companies
  • IT and website service providers
  • Professional advisers
  • Government bodies, regulators or law enforcement agencies where required by law

We do not sell, rent or trade your personal information to third parties.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors interact with our website.

Cookies may be used to:

  • Remember your preferences
  • Keep items in your shopping basket
  • Analyse website traffic
  • Improve website functionality

You can manage your preferences or withdraw consent for non-essential cookies at any time via our website’s cookie consent manager, or alternatively through your browser settings.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal, accounting and regulatory obligations.

Your Rights

If you are located in the United Kingdom or European Economic Area, you may have the following rights:

  • Access your personal information
  • Correct inaccurate personal information
  • Request deletion of your personal information where applicable
  • Restrict certain processing activities
  • Object to certain processing activities
  • Receive a copy of your data in a portable format
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of data transmission over the internet can be guaranteed as completely secure.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content, security or privacy practices of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated effective date.

Contact Us

McKlords Ltd
Company Registration Number: 04478299
Email: enquiries@mcklords.com
Telephone: 01745 585995
Address: Bodelwyddan Business Park, Abergele Road, Bodelwyddan, LL18 5SX

Complaints

If you are not satisfied with our response to a privacy-related concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

https://www.ico.org.uk/