Privacy Policy
Effective Date: 27/07/2026
McKlords Ltd ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or make a purchase from us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect the following information:
- Name
- Billing and delivery address
- Email address
- Telephone number
- Payment information (processed securely through our payment providers)
- Order history
- IP address
- Browser type and device information
- Website usage data collected through cookies and analytics tools
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Deliver products to you
- Process payments securely
- Provide customer support
- Communicate about your orders
- Improve our website, products and services
- Prevent fraud and protect our business
- Comply with our legal obligations
Where you have given your consent, we may also send you promotional emails about new products, special offers or other information we believe may be of interest to you. You may unsubscribe at any time.
Payment Security
We do not store your payment card details. Payments are processed securely through trusted third-party payment providers using encrypted connections.
Sharing Your Information
We only share your information where necessary to operate our business, including:
- Payment processing providers
- Delivery and courier companies
- IT and website service providers
- Professional advisers where required
- Government or regulatory authorities where required by law
We do not sell or rent your personal information to third parties.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.
Cookies may be used to:
- Remember your preferences
- Keep items in your shopping basket
- Analyse website traffic
- Improve website functionality
You can control or disable cookies through your browser settings. Please note that some features of our website may not function correctly if cookies are disabled.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal, accounting and regulatory requirements.
Your Rights
If you are a UK or EU resident, you have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal data where appropriate
- Request restriction of processing
- Object to certain processing activities
- Request a copy of your personal data in a portable format
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact us:
McKlords Ltd
Email: enquireies@mcklords.com
Telephone: 01745 585995
Address: McKLords Ltd, Bodelwyddan Business Park, Abergele Road, Bodelwyddan, LL18 5SX.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) via www.ico.org.uk.